FREE UK SHIPPING EXTENDED UNTIL 22nd DECEMBER

This privacy policy sets out how Hambro & Miller Ltd uses and protects any information that you give when you order products from us or use our website. Hambro & Miller Limited is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information when taking orders or when you join our mailing list: 

Name, contact information including email address, postal address and phone number if you supply one.

Information is collected from you when you register with us.  The information we collect is clearly set out on the web page on which we collect it.  See for example our registration page and order form.

MAILING LIST SUBSCRIPTIONS:

If you subscribe to our mailing list, please rest assured that the information we hold is NEVER shared with third parties.
You will only receive occasional mailouts from us to inform you of website updates, events we are taking part in and any sales or promotions we are running.  If at any point you wish to unsubscribe, please let us know and your email address, along with any other personal information we hold, will be removed from our database.

WHAT WE DO WITH THE INFORMATION WE GATHER:

We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons: 

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • With your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. 
  • We may contact you by email or postal mail. We may use the information to customise the website according to your interests.


WHAT INFORMATION WE SHARE WITH OTHERS:

We NEVER share your personal information or contact details with any other company.  However, if you place an order with us, your information can be seen by Paypal and Shopify who host our online payment system.


You can choose to opt out of any of their marketing mailouts or you can contact us directly if you would prefer to make a payment directly into our bank account.

Please be aware that ALL PayPal transactions are subject to the PayPal Privacy Policy, which can be viewed here:
paypal.com/uk/webapps/mpp/ua/privacy-prev

HOW LONG WE KEEP YOUR INFORMATION:

We will keep your information for as long as it is reasonably necessary.  It will depend on factors such as whether you've any outstanding purchases or an account with us or have interacted with recent offers.

We will also routinely refresh our information to ensure we keep it up-to-date.

SECURITY:

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions.

We may also disclose or access your account if required to do so by law or by any Governmental body.

COOKIES:

A cookie is a small file which asks permission to be placed on your computer's hard drive.

CONTROLLING YOUR PERSONAL INFORMATION:

Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • All email messages and email newsletters will contain information on how you can unsubscribe 
  • Send an email to our Customer Care Team writing "unsubscribe" in the subject heading 
  • Call our Customer Care Team - see the "Contact Us" section on our website. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please phone or email us as soon as possible and we will promptly amend any information found to be incorrect.